Refunds and cancellations for Vistaaraihub

1. Purpose

This Refund Policy explains how payments, subscriptions, credits, add-ons, and usage-based purchases for Vistaaraihub are handled. It is written for business customers buying SaaS access, AI credits, WhatsApp/email/calling usage, CRM tools, and related automation features.

2. Subscription and Credit Nature

Most purchases on the platform provide access to digital software, account capacity, credits, API usage, automation tools, AI processing, communication workflows, or configuration services. Because these are digital services that can be consumed immediately, refunds are limited once access, credits, or usage has started.

3. Eligible Refunds

• A duplicate payment caused by a payment gateway or system error.
• A payment charged after cancellation where the cancellation was completed before renewal and can be verified.
• A plan purchased but not activated or used, where the refund request is made within seven calendar days of purchase.
• A clear billing error by Vistaaraihub.

4. Non-Refundable Items

• Credits, messages, AI runs, phone calls, emails, WhatsApp messages, transcripts, summaries, or API usage already consumed.
• Third-party communication charges, phone number charges, carrier charges, gateway fees, taxes, and compliance charges once incurred.
• Custom setup, onboarding, implementation, migration, consulting, or configuration work already started or delivered.
• Accounts suspended or terminated for spam, unlawful use, abuse, payment fraud, policy breach, or violation of communication platform rules.

5. Free Trials and Testing

Trial accounts, sandbox use, demo access, and promotional credits are provided for evaluation and do not carry cash value. Unused promotional credits are not refundable or transferable unless expressly stated in writing.

6. Refund Request Process

Refund requests must include the account email, business name, payment date, amount, invoice or transaction reference, and reason for request. We may request identity or account verification before processing a refund.

Approved refunds are normally returned to the original payment method. Processing timelines depend on banks, payment gateways, and card networks.

7. Cancellations

Customers can stop using the service or request cancellation according to the plan terms. Cancellation prevents future renewal where applicable; it does not automatically refund past charges or consumed usage.

8. Disputes

Before filing a chargeback, customers should contact us so we can investigate the issue. Fraudulent chargebacks, unpaid balances, or misuse may lead to suspension of services and recovery of dues.

9. AI Credit and Communication Credit Usage

Vistaaraihub may use a credit model for AI actions, chatbot conversations, WhatsApp messaging, email workflows, calling, transcript processing, summaries, CRM automation, or other usage-based features. Credits are consumed when a qualifying action is started, completed, or charged by an upstream provider, depending on the feature design.

Because AI and communication infrastructure costs may be incurred immediately, consumed credits are not refundable. If a provider outage, duplicate charge, or verified platform error causes incorrect credit usage, Vistaaraihub may restore credits or issue a refund at its discretion after reviewing logs.

10. Calling, Messaging, and Third-Party Charges

Calls, phone numbers, WhatsApp messages, SMS, email delivery, AI voice minutes, recordings, transcription, and carrier charges may involve third-party providers. Once such usage is initiated or accepted by the provider, the related amount may be non-refundable even if the call is unanswered, the message fails due to recipient restrictions, or a provider later reports a delivery issue.

11. Implementation, Setup, and Custom Work

Where a customer requests configuration of CRM workflows, chatbot knowledge, calling scripts, WhatsApp setup, Meta app review support, integrations, templates, imports, or custom onboarding, the work becomes chargeable once started. Refunds for custom work are considered only for undelivered portions and are not available for completed analysis, setup, configuration, documentation, or support time.

12. Fair Use and Abuse

Refund requests may be denied where account activity indicates spam, scraping, fake signups, payment abuse, unauthorized data processing, excessive trial cycling, violation of provider policies, or use of the platform in a way that creates compliance or infrastructure risk.

13. Contact

Refund requests and questions can be sent to support@vistaaraihub.com or to the registered office address listed below.