1. Parties and Scope
This User Agreement is between VISTAARAI INFOTECH PRIVATE LIMITED, operating as Vistaaraihub, and the business user or entity using the service. It explains practical account rules for using the AI Sales Agent, AI Chatbot, AI CRM, and AI Calling Agent modules.
2. Workspace Ownership
A workspace represents a customer account, business, team, or project. The person creating or administering a workspace is responsible for user invitations, permissions, lead data, connected channels, billing settings, and compliance choices.
3. Authorized Users
Users must keep login credentials confidential, use strong passwords, and promptly report suspected unauthorized access. Social login users may be required to verify their email and follow the platform's password recovery or account linking process.
4. Customer Data Control
Customers decide what lead data, contact data, prompts, templates, messages, call recordings, transcripts, and CRM notes are uploaded or generated. Customers are responsible for ensuring that their data collection and outreach practices are lawful and transparent.
5. Communication Consent
Before sending email, WhatsApp, SMS, voice calls, or automated messages through the platform, customers must obtain any required consent, maintain opt-out records, respect unsubscribe or stop requests, and comply with applicable telecom, email, anti-spam, WhatsApp, Meta, Twilio, Exotel, and carrier rules.
6. AI Agent Conduct
Customers must configure prompts, product facts, qualification questions, appointment availability, pricing, escalation rules, and handoff settings accurately. The AI agent should not be used to mislead people, make false promises, impersonate humans unlawfully, or conceal material facts about automation.
7. Review and Human Oversight
Users should review important AI outputs, including sales advice, summaries, lead scores, call transcripts, objection handling, and messages before acting on them. For high-risk or sensitive situations, human review is required.
8. Platform Records
The platform may maintain activity logs, message records, call logs, status callbacks, AI execution logs, credit logs, and audit entries to support CRM visibility, billing, debugging, compliance, and security.
9. Suspension
We may limit, pause, or suspend accounts, workspaces, integrations, or communication workflows if activity appears unlawful, abusive, spam-like, harmful, unpaid, technically unsafe, or inconsistent with third-party provider rules.
10. Practical Rules for Sales Teams
Users should keep lead records accurate, avoid importing stale or purchased lists without proper rights, honor stop/unsubscribe requests, and verify important AI-generated communications before sending. A workspace should have clear ownership of templates, calling scripts, demo slots, and escalation responsibilities.
11. Demo Booking and Appointment Automation
Where appointment booking is enabled, users must keep calendars, working hours, time zones, buffers, and availability rules current. If a lead requests cancellation or rescheduling, users should review the CRM timeline and confirm the final booking state before relying on automation.
12. Calling Agent Setup
For national and international calling, users must enter valid provider credentials, authorized caller IDs, phone numbers, assistant identifiers, and webhook URLs. Users are responsible for testing the setup, confirming voice behavior, and ensuring scripts include consent, disclosure, and handoff language where required.
13. Cross-Product Access
Vistaaraihub products may be connected so that chatbot leads can flow into CRM and Sales Agent workflows, CRM contacts can be used for campaigns, and call or WhatsApp outcomes can appear in lead records. Users should only connect products for accounts and workspaces they are authorized to administer.
14. Responsibility for Published Content
Customers are responsible for public-facing chatbot answers, email templates, WhatsApp templates, calling scripts, landing pages, uploaded documents, and CRM notes created or approved by their users. Vistaaraihub may provide tools to draft or format content, but the customer remains the publisher or sender of that content.
15. Contact
Questions about this User Agreement can be sent to support@vistaaraihub.com or to the registered office address listed below.
VISTAARAI INFOTECH PRIVATE LIMITED · Registered office: 02-007, 2nd Floor, Sector 66, Emar The Palm Square, Bhondsi, Gurgaon - 122102, Haryana, India · CIN: U62099HR2026PTC148294
